Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)Free
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Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) Description
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This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal syst
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